Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be potential delays due to a high volume of orders, postal service problems or weather and climate issues and/or acts of God that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over $500 within [Las Vegas, NV]. For orders under $499, we charge $50 for local delivery.

Deliveries are made from 8:00AM - 3:00PM on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at [Zip 89120]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8:00AM - 2:00PM on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping, please contact us to arrange this service.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CLD dba Centerline Dynamics LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8-10 days of receiving your shipping confirmation email, please contact us at info@centerlinedynamics.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Please contact us for this shipping option.

Refunds, returns, and exchanges

For a detailed explanation, please refer to our return policy page.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@centerlinedynamics.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Non-returnable items

Certain items are non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different/wrong item delivered to you, please contact customer support and provide evidence of damage, and if support executive agree to your request you will receive full refund or free replacement as applicable.

If you have any further questions, please don't hesitate to contact us at +1 725-204-5003.